Frequently Asked Questions

A: The FW SIP is a mandatory programme implemented for first-time non-Malaysian Work Permit holders. It is an additional requirement, on top of all existing requirements for the work permit to be issued.

A: It will be stated on his/her In-Principle Approval letter. All first-time non-Malaysian Work Permit holders

1. Workers in the Construction/Marine/Process sector will attend SIP at the onboarding centre. For more details, go to https://www.mom.gov.sg/passes-and-permits/work-permit-for-foreign-worker/sector-specific-rules/onboard-centre or contact MOM@64385122.
2. Workers in the Manufacturing sector will attend SIP at our premises in Soon Lee. Please proceed to register via our website.

A: All employers/employment agencies must first create a user account on our website. All registrations are done online. We do not accept walk-in registrations.

A: Yes, you may register multiple workers at once by entering all your workers’ details and selecting the course timeslots before making payment.

A: Yes, you would need to hire an interpreter for your worker for the course if he does not understand any of the 7 listed languages (English, Chinese, Tamil, Bengali, Thai, and Burmese). Your interpreter is required to sit with your worker(s) throughout the course. Employers will bear the cost of the interpreters.

There is no interpreter to worker ratio. One interpreter can handle a group of workers if they all speak the same language.

A: If the worker is unable to attend the FW SIP on the registered course date, you may change the date of the class as long as the date falls within the 14-day window period from the workers date of arrival in Singapore. To replace a registered worker with another worker, you will need to do so by the following deadlines:

• For Tuesday-Saturday classes, the deadline is 24 hours before the start of the course (for e.g. to make changes for the Wednesday class, you will have to do so by 0900 on Tuesday.
• For Monday classes, the deadline is 48 hours before the start of the course (i.e. Saturday 0900 is the deadline.)

A: Yes, you would need to sign him up for another slot within the 14-day window period from the workers date of arrival in Singapore.

A: Failure to register your worker, or failure to attend the FW SIP will result in the non-issuance of his work permit.

If your worker is unable to attend the FW SIP due to unforeseen circumstances, please appeal to MOM <mom_fwsip@mom.gov.sg> with the supporting document(s).

If your worker has missed the 14 days, please write to https;//www.mom.gov.sg/extend-stay and get an extension from MOM.

A: There will be no refunds for absentees. In exceptional instances where requests for refunds may be considered, an administrative charge of 5% shall be borne by the customer.

A: You may register once you confirm the worker’s date of arrival. During registration, you are required to key in the “Date of Arrival” and the system will automatically list the available classes within the 14-days window.

You are encouraged to register as early as possible in order to secure slots.

A: Your worker is required to bring his ORIGINAL PASSPORT and FULL SET OF ORIGINAL IN-PRINCIPLE APPROVAL LETTER (Employee’s Copy).

Please ensure that your worker brings along the full set of IPA letter to FW SIP. An employer whose worker fails to do so will be flagged to MOM and MOM may take administrative action, including suspending the employer from applying for new work passes.

Please also ensure your worker brings his passport for verification. Failing to do so will result in you having to re-register your worker to attend the class on another day.

A: Once you’ve successfully made payment, the receipt will be emailed to the user. You will be able to access the receipt from the user account.